WhatsApp uses the collected data for a variety of purposes, many of which involve sharing with its parent company, Meta.
Core Service Operation and Improvement:
Providing and Maintaining Services: To enable messaging, calling, media sharing, and ensure the reliability and security of the platform.
Customer Support: To assist users with issues and provide technical support.
Safety, Security, and Integrity: To detect, prevent, and respond to spam, abuse, fraud, and illegal activity across Meta's products. This involves sharing data for security analytics and threat intelligence.
Troubleshooting and Diagnostics: To identify and fix technical issues and hungary phone number list improve service performance.
Business Features and Monetization:
WhatsApp Business and Platform: Data is collected to enable businesses to communicate with customers on WhatsApp, send notifications, and manage interactions.
Business Hosting: If a business chooses to use Meta's hosting services for its WhatsApp communications, Meta processes the content of these messages on behalf of the business. The business (and thus potentially Meta as its service provider) can then access and use this content for their own marketing, customer service, or other business purposes. This is a crucial point where message content becomes accessible outside of end-to-end encryption.